Get Your Business Ready for Agentic AI.

Autonomous, intelligent business systems that are set-up to make decisions and act like you would? That’s the future we’re living in.

An intelligent leap forward for IT and business efficiency.

Leading technologists are heralding agentic AI as the new frontier in artificial intelligence. Moving beyond the predictive and generative AI we've become familiar with, agentic AI promises unprecedented levels of autonomy and adaptability. For leading businesses in Australia, understanding and preparing for agentic AI and other forms of assistive AI technology will be a strategic imperative for the year ahead. Now’s the time to get ahead of the curve.

What is Agentic AI?

It’s a commonly held belief that AI is only as “intelligent” as its inputs. Traditional AI systems, such as predictive analytics and even generative AI, largely operate within predefined rules and require human oversight. While they can analyse data, forecast outcomes, or create content, their actions are often limited to specific, pre-programmed tasks.

Agentic AI, however, takes machine learning to the next level. The term refers to designing, programming and guiding the agents of AI systems with the following in mind.

Autonomy: They can perform tasks independently, making decisions and taking actions without constant human intervention.
Adaptability: They can learn from their interactions, receive feedback, and adjust their decisions based on new information and changing environments.
Goal-Orientation: They are programmed with broader objectives in mind and can reason about how to achieve those goals, even breaking them down into sub-tasks.
Contextual Understanding: They can comprehend nuances, recall past interactions, and use this context to inform their decisions and responses.

Imagine AI that not only schedules a meeting - it writes up the agenda, summarises the minutes, creates actions and follow-up from the discussion and sends these out to all of your stakeholders, all while managing conflicting schedules and setting reminders to keep your team on task.

This is the power of agentic AI – it doesn't just assist, it acts. And now, at IT Strategic, as more of this assistive AI technology becomes available, we’re getting ready to plan this reality for our clients.

Why Agentic AI Matters for Your Business

The implications of agentic AI for businesses are profound, offering a host of benefits that can drive a significant competitive advantage:

Enhanced Operational Efficiency: By automating complex, multi-step workflows and eliminating manual tasks, agentic AI can drastically reduce operational costs and processing times. This frees up human employees to focus on higher-value, creative, and strategic activities.
Improved Decision-Making: Agentic AI systems can analyse vast amounts of data, identify patterns, and even simulate human judgment to make faster, more informed decisions in dynamic environments.
Increased Business Agility: With the ability to adapt in real-time to market changes, customer needs, and unforeseen disruptions, agentic AI allows businesses to be more responsive and resilient.
Personalised Customer Experiences: Agentic AI can power intelligent chatbots and virtual assistants that offer highly personalised and proactive support, understanding customer intent and tailoring responses based on historical interactions.
Scalability: These systems can effortlessly scale to handle increasing workloads and data volumes without the proportional increase in human resources.
Innovation: By handling routine operations and complex analytical tasks, agentic AI provides a platform for experimentation and innovation, allowing businesses to explore new possibilities.

Leading companies are already exploring and implementing agentic AI in various use cases and the use cases are growing every day.

AI consultation and implementation services now available.

We’ve been developing agentic AI consultation and implementation services that can be purchased as standalone projects or integrated into new or existing IT managed services and support agreements.

Here are some of the most popular AI services requested of our IT Strategic Consultants:

1. AI Strategy, Advice & Workflow Efficiency

Workflow Discovery Audit: We can audit and analyse your manual business processes to identify "high-impact" tasks that may be suitable for an agentic AI upgrade. Autonomous AI agents can be designed and implemented to help speed up these repeatable administrative tasks saving your business valuable time in the long run.
AI Strategic Roadmap Development: We offer expert advice on which AI platforms and tools best align with your specific industry and organisational goals. We can develop a roadmap of AI projects to help improve business efficiency and to fill in the gaps in your operations.

2. AI Policy, Procurement & Security

AI Licensing & Procurement: If you’re not sure what licenses you may need to get started, we’ll help you optimally manage the full lifecycle of AI licenses from procurement through to assignment, implementation and optimisation.
AI Policy Development: We offer consulting services to help you develop your company’s generative or general AI Policy, helping you to establish clear rules for staff on data privacy and ethical use of this evolving technology.
Access Management: We’ve also been helping businesses to manage secure AI access for internal staff, contractors, and external users to ensure strict data silos are maintained.

3. Integration & Custom Agent Development

App Integration & Flows: Our specialty is in implementing automated flows that connect your AI agents to the tools you already use (e.g., Salesforce, Xero, Slack, or internal CRMs).
Endpoint Readiness: We can manage the hardware and software configurations using tools such as Intune and Addigy to ensure all devices are optimised and secure for AI applications.
Bespoke Agent Design: We can consult with you to develop autonomous AI agents that can perform multi-step tasks that fit into your business rhythms and logic seamlessly.

4. Support, Troubleshooting & Training

Usage & Performance Reporting: We’ll help you to develop and integrated regular reporting on AI adoption, usage credits, and agent performance within the organisation to help you build your understanding and maintain optimum use.
Specialised AI Support: Setting up an autonomous AI agent doesn’t mean you’ll be going at it alone. We offer ongoing troubleshooting for AI-related issues, from broken API connections to correcting agent logic errors.
Tailored Staff Training: We can provide online and on-site training sessions for your team, specifically tailored to your industry, internal policies, and unique workflows.
Continuous Refinement: We can periodically help to update your AI prompts and flows as your business requirements evolve. Talk to us today about setting up an initial evaluation and consultation to help you get started.

The Future of Work is Agentic

Agentic AI is not just another technological advancement; it's a fundamental shift in how businesses operate. Organisations that proactively prepare for this transformation will be at the forefront of the next wave of innovation, unlocking new levels of efficiency, agility, and competitive advantage.

For IT strategic leaders, the time to act is now! By embracing agentic AI, you can position your business for a successful, more efficient and more autonomous future.