How To Contact The Service Desk

Telephone: (03) 9340 9002

Telephone: 1300 487 389

Web: http://itstrategic.com.au/contact-us

Email: support@itstrategic.com.au

Contacting The IT Strategic Service Desk

The IT Strategic Service Desk provides a point of escalation for your IT group when they have an issue or question. IT Strategic staff are available during business hours to log issues and support your team. You can contact the IT Service Desk via email or phone. We commit to responding to your question promptly.
When you call or send a message, please ensure that you have the following detailed and complete information:

  • Your name and location and where and how to contact you in case of a problem

  • A description of the problem and its severity

  • Any error messages and what was processing at the time the problem occurred

  • The applications and versions you’re working with

  • Any changes made recently

  • In case of a request or question, a description of request or question and relevant details

Emergency Support

IT Strategic enables access to emergency support services. Should your team detect an issue with a service or device outside standard business hours, you can contact the Emergency Support services using the standard help desk phone number and follow the prompts to report the issue. IT Strategic will investigate the issue and act appropriately.