NOW HIRING: IT Technician (Melbourne)

Level 1 or Level 2 full-time position. New graduates welcome to apply.

 

IT Strategic is a friendly and flexible workplace seeking a skilled and conscientious Level 1/Level 2 Technician to join our amazing team in Melbourne!  

While we are not explicitly seeking a new graduate, we will consider applications where the majority of the role requirements are clearly met.

Are you our next IT Technician?

We are looking for an individual who demonstrates a strong capacity to take ownership of tasks from inception to completion. This position requires the ability to effectively prioritise work, manage your workload (at times in consultation with management), and collaborate effectively with other team members. We value individuals who are happy to provide support to clients and colleagues, and are equally receptive to receiving support in return.

The immediate need for this role is for a fixed term of 12 months on a full-time basis in our Melbourne office.  We're open to marginal variations from full-time.  IT Strategic is also committed to promoting work-life balance, offering a work-from-home opportunity after an initial orientation period.

About the Role:

In this role, you will be responsible for responding to client requests for IT support, delivered both remotely via phone and through on-site visits. Excellent communication skills are essential, particularly the ability to translate complex technical information into easily understandable terms for clients

Subject to the successful applicant's skills, the role will include a combination of:

  • On-site support for clients (PC setup, LAN / ISP connection setup, printer setup etc)

  • Phone help-desk work/remote assistance (as above but over the phone)

  • Software installation

  • Domain name registrations

  • Email administration

  • Internal support – PC maintenance

Later, potentially moving onto: 

  • Script programming

  • Network administration support

  • Arranging hardware and software purchases

  • Advice re purchasing of equipment

Experience & Skills Required:

The ideal candidate should have experience across at least some of the following operating systems - Windows, Linux and Mac OSX.  Furthermore, the person we are seeking will have a combination of at least some of the following:

  • Relevant IT Qualifications

  • MSP management/monitoring/understanding

  • Computer Tech or Sys Admin related work experience

  • Knowledge of hardware

  • Good verbal and written communication skills

  • Drivers License

Please address your interest and fit for the role, referencing the above criteria in your cover letter and email a copy with your CV to our recruitment team at: recruitment@itstrategic.com.au

Good luck!
The IT Strategic Team